Project Terms and Conditions


Note: The following are standard Terms and Conditions for Conversion Copy Co. by Captivate Content Inc. When you contract with us, you'll be given an opportunity to review and agree to the Terms and Conditions, or suggest amendments. These Terms and Conditions are based on copywriting industry standards.

Last updated: June 30, 2017

These project terms and conditions are part of the contract you enter when you engage Anna Bolton O’Byrne through Captivate Content Inc. Please read them through carefully and get in touch if you have any questions – [email protected], +12899528127

These Terms and Conditions apply to all work provided by: Conversion Copy Co., by Captivate Content Inc.

Business Number (Canada): 734319924RT0001


“You” is the client, its employees and agents.

“We”, “Us” and “Our” is Captivate Content Inc., its employees and agents.


1.1.  All quotes and proposals are valid for 30 days from submission date.

1.2.  Quotes do not include (unless specifically stated):

1.2.1.    Liaison with other agents such as graphic designers or web developers.

1.2.2.   Travel time or travel costs for onsite meetings.

1.2.3    Meetings outside of those required for the initial creative brief and two rounds of revisions.

1.3  Onsite meetings can be added to the project at your request. These meetings will be charged at our hourly rate of USD $100, and will include any necessary travel time plus travel costs. Meetings must be cancelled at least 24 hours before – or the full charge of the meeting will be added to your final invoice.


2.1.  A non-refundable deposit of 50% of the total amount quoted is required on approval of quote before work can begin.

2.2.  Where the amount is less than $500, the full amount may be required on approval of quote before work can begin.

2.3.  The deposit invoice must be paid before any project work can begin.



3.1.  The final invoice will be issued when final sign off is given or within 14 days of submitting a complete draft, if no feedback is given (whichever occurs first).

3.2.  Payment terms are 14 days from the date on your invoice, with the exception of deposits, which must be received to start the project.

3.3.  Captivate Content Inc. reserves the right to charge interest on overdue accounts at a rate of 10% for the first 21 days overdue and 20% thereafter.

3.4.  If we engage a third-party organisation to recover your debt, you are responsible for paying the additional costs involved, including any legal expenses.

3.5.  You can pay via bank transfer (preferred), credit card (through Stripe) or PayPal.

3.6.  If your project is urgent and requires a first-draft turnaround of less than 48 hours, a rush loading of 25% will apply.

3.7.  Any costs additional to the Services ordered (including couriers, other media and travel costs) are in addition to the amount quoted and shall be charged to ‘the Client’ as required.  These costs will be itemised separately in the invoice.

3.8.  We are liable by law for HST and you must pay us the HST amount if you are a Canadian business.



4.1.  Any modifications to the original project brief during the course of execution will render the provided quotation invalid.

4.2.  Additional fees/charges may be applied to cover time and expenses required to complete any new work.

4.3.  The new quote will need to be approved and revised deposit paid before work can restart.


5.1.  You are asked to nominate one primary contact for all revisions and contact throughout the project.

5.2.  We endeavour to deliver all work by the agreed deadline. However, circumstances beyond our control, including major illness or family emergencies may prevent us from getting work to you on time.

5.3.  We will inform you within two business days if there are any timeframe issues.

5.4.  If we are unable to begin or complete work because we have not received information from you, we will continue the project at our next opportunity. This may affect your overall timeline.

5.5.  You have a maximum of 14 days to respond with revisions from submission of a first, second or third draft of the copy.

5.6.  Additional charges, at an hourly rate of USD$100, will be charged for any additional revisions or proofreading supplied after the 14-day revision period.

5.7.  If you do not communicate with us for 14 days, the project will be deemed closed and any final amount owing will be billed.


6.1.  If we’ve signed a separate confidentiality agreement or Non-Disclosure agreement with you, then that agreement takes precedence.

6.2.  We won’t disclose any information that you indicate is confidential.

6.3.  You agree not to disclose any information about our pricing structure or project documents.

6.4.  Captivate Content Inc. reserves the right to use ‘the Client’ projects for her own promotional use unless a Non-Disclosure Agreement precluding this has been signed by Captivate Content Inc.

6.5.   Captivate Content Inc. may approach ‘the Client’ for a testimonial after the project is completed to their satisfaction, although provision of the testimonial is not obligatory.

6.6.  We reserve the right to refer to this project and your business name, and to use your logo and content for promotional or educational purposes.

7.   RISK

7.1.  Captivate Content Inc. is not responsible for any delivery delay if the delay or failure to supply is caused by matters beyond reasonable control including, without limitation:

o   Acts of God

o   Power failure

o   Equipment failure



1.1.  You gain full copyright and intellectual property rights for any work delivered by Captivate Content Inc. when you complete the final payment.

1.2.  Until final payment is received, Captivate Content Inc. retains the intellectual property for all work delivered.


9.1.  We endeavour to ensure that our work doesn’t infringe on any copyright or other right of a third party.

9.2.  We are not liable in any way for any direct, indirect, incidental, special or consequential losses or damages resulting from use of services including but not limited to: loss of data and other intangibles; costs or damages resulting from or related to any services purchased or obtained; resulting from unauthorised access to, or alteration of your transmissions or data.

9.3.  You agree to indemnify and to hold us harmless against any and all claims, costs, and expenses, including solicitor’s fees, due to materials included in any work undertaken at your request.

9.4.  All materials provided by you are assumed to be legal and accurate.

9.5.  You are responsible for checking the factual accuracy of the content for this project.

9.6.  We work hard to ensure our work is free from errors, but we don’t offer an error free guarantee. You are responsible for final approval.

9.7.  Captivate Content Inc. takes no responsibility for the material and how it is used once you have approved the final draft.

9.8.  If you wish to make a claim about incorrect performance or breach of these Terms and Conditions you must send it, in writing, to Captivate Content Inc. within six months of delivery.

9.9.  Any imposed liability shall be limited to resupply of information or services.


10.1.  ‘The Client’ may terminate the job at any time via email.

10.2.  If ‘the Client’ terminates the job, Captivate Content Inc. will invoice for the total stage in progress at the minimum estimated fee.

10.3.  Captivate Content Inc. may terminate the job at any time via email.

10.4.  If Captivate Content Inc. terminates the job, we will invoice for the total stage in progress at the minimum estimated fee.


These Terms and Conditions constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties. A waiver of a breach of any of the provisions of this Agreement shall not be construed as a continuing waiver of other breaches of the same or other provisions. These project terms and conditions are part of the contract you enter into when you engage Captivate Content Inc. Please read them through carefully and get in touch if you have any questions.

They shall be governed by Canadian law, and the parties hereby agree to submit themselves to the exclusive jurisdiction of Canadian Courts.